caption:
Centreville Bank's Tonya Brock tries out the ITM at the Pomfret branch. Courtesy photo.
Bank introduces
Interactive Teller
Machine
POMFRET — Centreville Bank recently installed newest Interactive Teller Machine (ITM) at its Pomfret location. This addition marks the completion of an extensive project that started earlier in 2024 to upgrade and replace ITM and ATM technology across several key Centreville Bank locations.
“We are extremely excited to launch this unique technology in Pomfret, where Centreville Bank is proud to be the only full-service financial institution,” said Brian Carillon, SVP and Head of Retail Banking at Centreville Bank. “Adding ITM technology in this market allows our customers the opportunity to chat live with a video banker, even outside of normal business hours.”
The ITM offers a wide range of capabilities, allowing customers to perform many transactions they would typically complete inside a branch. This includes cashing checks, reordering checks, and accessing different currency denominations, as well as getting answers to banking questions in real time. Customers can also take advantage of contactless card transactions enabled by this advanced system.
The Pomfret branch’s ITM installation is part of a two-phase project aimed at modernizing Centreville Bank’s ATM/ITM infrastructure.
In addition to the new ITM, the Pomfret branch retains its drive-through teller window.
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